Delivery Schedule

All goods that are dispatched are sent by a Recorded service. This means goods will not be left on the door step or with neighbors. This enables a fully discreet service and confidentiality.

We subsidise all the delivery charges, so you actually pay less than what it is costing to dispatch goods.

Goods that are in stock are dispatched within a working day. If for any reason we are out of stock, we would expect to dispatch the goods with in about 12 days. All our products are imported from the United States and China so delays of up to 28 days may occur.

If you are not in when their parcel arrives Royal Mail will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.

Back Orders and Split Deliveries:-
If their has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged at cost. Please note: We will not do this on an order unless the item has been waiting more than 12 days.

Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.

UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £5.50