Delivery
Schedule
All goods that
are dispatched are sent by a Recorded service. This means goods will not be left
on the door step or with neighbors. This enables a fully discreet service and
confidentiality.
We subsidise all
the delivery charges, so you actually pay less than what it is costing to
dispatch goods.
Goods that are in
stock are dispatched within a working day. If for any reason we are out of
stock, we would expect to dispatch the goods with in about 12 days. All our
products are imported from the United States and China so delays of up to 28
days may occur.
If you are not in
when their parcel arrives Royal Mail will keep the package at their local depot
for 7 days enabling them to pick it up. After 7 days the parcel then returns to
us.
Goods are
dispatched by Royal Mail Recorded delivery if the parcel weighs less than
1.35kg. Over this weight then goods are sent via a courier service.
Back Orders and
Split Deliveries:- If their has been a manufacturing
delay or something has been out of stock on your order for 12 days then we are
happy to split or back order part of the waiting order. The delivery charge on
the second delivery for the order will be charged at cost. Please note: We will
not do this on an order unless the item has been waiting more than 12
days.
Redelivery
Charges. Occasionally customers fail to pick up their
order from the local depot once the initial delivery attempt has been made if
they were out. After a week the parcel is shipped back to us. Unfortunately the
redelivery charge to dispatch the goods back out is not
subsidised.
UK Re-delivery
Charges:- Royal Mail - £3.50 Courier - £5.50
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